About our Privacy Policy

This privacy policy sets out how Memento Videos uses and protects any information that you give Memento Videos when you use this website.

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Memento Videos is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Memento Videos may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 15th May 2021.

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The type of personal information we collect 

We currently collect and process the following information:

•    Personal identifiers, contacts and characteristics (for example, name and contact details, including email address)

•    Demographic information such as postcode, preferences, and interests

•    Other information relevant to customer surveys and/or offers

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

•    Internal record keeping.

•    To improve our products and services.

•    To send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

•    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Memento Videos on 07708 948674 or info@mementovideos.co.uk.

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How we store your personal information 

Your information is securely stored on secure servers that are managed by us and our service providers and occasionally hard copy files that are kept in a secure location in the UK. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

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We keep your personal information for as long as is necessary to provide the services to you and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with our services, you can request that we erase your personal information by contacting us on 07708 948674 or emailing us on info@mementovideos.co.uk. 

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Personal information that is stored on secure servers managed by us or our service providers will be deleted and removed from the servers. Hard drives that have your personal information will be wiped and any hard copy files with personal information will be shredded and destroyed.

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How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Memento Videos on 07708 848674 or info@mementovideos.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the details below:

 

Memento Videos

13 Eppleworth Road

Cottingham

HU16 5YE

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Phone Number: 07708 948674

E-mail: info@mementovideos.co.uk

 

You can also complain to the ICO if you are unhappy with how we have used your data.

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The ICO’s address:  

         

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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